Support & FAQ
Stuck, found a bug, or just want to say hi? Send us a message below, and check the common questions.
Send us a message
Fill in the form and it lands straight in our inbox. We usually reply within 1 to 2 business days.
- ✉️ Prefer email? support@frontletter.io
- 🐞 Bug report? Tell us your device and iOS version.
- 💡 Feature idea? We read every one.
Frequently asked
How do I control my snake?
Hold one finger anywhere on the screen and Lewis steers toward it, with no swiping needed. Lift or move your finger to change direction. The camera always follows your head.
What do the power-ups do?
⚡ Speed gives +40% speed for a few seconds. 🐌 Slow drops your speed by 25% for tight steering. 🛡 Shield makes you invulnerable for 10 seconds. 🧲 Magnet pulls nearby food into your mouth. Rival snakes can use them too.
What happens if I hit a bomb?
The red, spiky bombs cannot be eaten. Brushing one costs you 5 segments. Each bomb has a visible countdown; when it reaches zero it explodes and clears every snake segment in the blast (yours and your rivals'). If your head is caught in the blast it is game over, unless a shield is active.
How do I change the language?
By default the game follows your device language and falls back to English. To change it manually, open Settings in the game and pick from 28 languages; it switches instantly, no restart required. Arabic also flips the layout to right to left.
Is the game free? Are there ads?
The game is free to play: Easy and Normal difficulties, the Daily Challenge, streaks, achievements and score sharing are all included. One optional one-time purchase unlocks the full game (Hard & Extreme, an extra second chance every run, and all future premium content). No ads, no tracking, no accounts, no subscriptions, ever. See our Privacy Policy.
How are my high scores saved?
Your best length is stored locally on your device, separately for each difficulty (Easy, Normal, Hard, Extreme), and synced to your own iCloud if you use one. Game Center leaderboards are optional. Deleting the app clears local scores.
Which devices are supported?
Lewis the Snake is a universal app that runs on both iPad and iPhone, with its own app icon and launch screen, adapting to every screen size.
I lost my high scores. Can you restore them?
Because scores are stored only on your device and never sent to us, we cannot recover them if the app is deleted or the device is reset. They may be included in your own encrypted device backups (iCloud or Finder), which you control.